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iPhone Call Screening
# support
r
Hi there, what approach would you suggest for iPhone Call Screening that is becoming very popular these days? Its not a voicemail as such, so I do not want my assistant to leave a voicemail message. Instead I want the assistant to just say "Hi, this is Emma calling for {{First_Name}} from {{Company_Name}}" and then wait. Once/if the call is picked up then go into the standard conversation. Any tips on how best to prompt for this?
v
Since I do not have specific information or documentation to reference, I can't provide detailed implementation steps. However, for your scenario—where the assistant introduces themselves and then waits for the call to be picked up before proceeding—it's important to design your prompt so that the assistant delivers a clear, concise introduction and then pauses for a response. A good approach is to use a prompt like: "Hi, this is Emma calling for {{First_Name}} from {{Company_Name}}." After this, the assistant should remain silent and listen for the recipient to respond or pick up, rather than continuing or leaving a voicemail. Once the call is picked up and the recipient responds, the assistant can then proceed with the standard conversation flow. If your platform supports configurable workflows, you can set up this initial prompt as a separate step, ensuring the assistant only continues if it detects that the call has been answered. This helps create a more natural and effective call screening experience.
c
hey
You can use- 1. First Message Setup Set your 
firstMessage
to the brief introduction you want:
Copy code
"Hi, this is Emma calling for {{First_Name}} from {{Company_Name}}."
Set 
firstMessageMode
to 
"assistant-speaks-first"
so the assistant speaks immediately when the call connects. 2. System Prompt for Waiting Behavior In your system prompt, instruct the assistant to wait silently after the introduction:
Copy code
[Call Screening Behavior]
- After your initial greeting, WAIT SILENTLY for a response
- Do NOT speak again until you hear the person respond or say hello
- If you hear "Who's calling?" or similar screening prompts, briefly restate: "This is Emma from {{Company_Name}}"
- Reply with " " (empty space) if you need to stay silent while waiting
- Once you hear a human greeting (like "Hello?" or "Hi"), proceed with your standard conversation
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