Organization Email: thrsjay@gmail.com Organization ID: 8ec51c48-0354-4fcf-99d7-168067adabe7 Issue: Blocked from starting outbound calls via GoHighLevel ↔ Vapi integration. Custom Webhook Action returns 400: “Your account requires KYC for compliance… verify via dashboard.vapi.ai.” We are admins, have re-logged multiple times, but no KYC/verification prompt appears in the dashboard, so we can’t complete verification. https://cdn.discordapp.com/attachments/1466846322601754940/1466846323801194598/image.png?ex=697e3a98&is=697ce918&hm=9a9e4d77c3fea377f0c311c47b6f83f4c1b62c47b1d5e36f706e1d68ac45301f& https://cdn.discordapp.com/attachments/1466846322601754940/1466846324136607971/image.png?ex=697e3a98&is=697ce918&hm=1d32cf9ccba75cf6cc4c77d1076c1b14239e65d75015fc1fa6218c774dceff72&

For urgent KYC verification issues with no dashboard prompt, submit a detailed report to Vapi support including your email, organization ID, error screenshots, and a description of the problem. You’ve already gathered the required info—send it using the format below to ensure fast escalation:

Email: thrsjay@gmail.com
Organization ID: 8ec51c48-0354-4fcf-99d7-168067adabe7
Issue: No KYC prompt in dashboard, blocked from outbound calls (400 error)
Screenshots: [attach your images]

Submit this via the [Vapi issue reporting page](https://docs.vapi.ai/issue-reporting) for prioritized review. Source: - [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting)

Hi Alee, I've unblocked your account. Can you please check and let me know if it's working?