unsuccessful login
# support
m
Hi, I’m getting a 403 Forbidden when trying to authenticate via GitHub at auth.vapi.ai. I believe my IP may be restricted. I’m a developer trying to build a voice AI demo. Could you help unblock or advise?
v
To resolve your 403 Forbidden login issue, please report it to Vapi support with the following details: - Your account email address - A screenshot of the error message - A brief description of the issue (mention possible IP restriction) This will help the support team investigate and unblock your access more quickly. You can find more guidance in the Vapi issue reporting documentation. Source: - [Vapi Issue Reporting Documentation](https://docs.vapi.ai/issue-reporting)
m
Dear Vapi. I’m still encountering a persistent issue while trying to use the Vapi platform from my laptop. The issue does not occur on my mobile device. Here are the details: Email: migwiwaruhiu@gmail.com GitHub Username: Martin-Waruhiu Organization ID: b4d654c7-9f80-43a7-8cff-a91f3dfc0dbd Issue: Unable to access the dashboard from my laptop — I receive a 403 Forbidden error and CORS policy warnings in the browser console. Error Message (from browser console): 403 Forbidden Error When Logging in via GitHub OAuth Steps I've Tried: Cleared browser cache and cookies Tried multiple browsers (Firefox, Chrome) Disabled extensions Switched networks he login request is blocked before authentication completes. I suspect this may be due to an IP or region-based restriction, as the auth subdomain itself is returning a 403 response. Despite these efforts, the issue persists on desktop but not mobile. I would greatly appreciate your assistance in resolving this so I can continue working with the platform. Screenshot: [Attached] Please let me know if you need any additional information from my end. Best regards, Martin Waruhiu [migwiwaruhiu@gmail.com]
c
We've shared a magic link to your account, please try that to access your account. Also, make sure there's not some active ad-blockers, extensions, or tracker blockers active, best way to verify is to use in incognito where there's no extensions.