Or Not Found announcement error
# support
s
I'm sending the sip invite to my trunk and receive 200 OK but, call is not forwarding to selected agent. I'm keep receiving the same announcement (or not found) and call is closing by Vapi. Here is the id from one of these calls; eEL8QG90vWOOkX-EFXrktyyIKTZ9LaND
v
Thank you for sharing the call ID and details. To help troubleshoot, could you clarify which transfer scenario you are using (e.g., SIP-to-SIP, SIP-to-phone, or PSTN-to-SIP)? This will help determine if the scenario is supported and guide the next steps. For reference, some transfer types (like PSTN-to-SIP) are not supported and can cause the call to drop with a "not found" message ([see documentation](https://docs.vapi.ai/phone-calling/in-call-control/transfer-calls/debug-forwarding-drops)). Source: - [Debug call forwarding drops](https://docs.vapi.ai/phone-calling/in-call-control/transfer-calls/debug-forwarding-drops)
c
Hi there, Thanks for reaching out. To help us investigate further, could you please share a Call ID from the call log page in the Vapi dashboard? You can find this by going to Dashboard → Calls, opening the affected call, and copying the Call ID shown there. Once we have that, we’ll take a closer look right away. Thanks, Vapi Support https://cdn.discordapp.com/attachments/1469318076058308669/1470634469881811125/call_id.png?ex=698c0294&is=698ab114&hm=5b754ea6c5ba00656e56f30dfd5c5a74e081bacea914574ceed325e0572e6051&