I’m able to create AI assistants successfully, but I’m running into an issue when creating or assigning phone numbers. In the Vapi dashboard, phone numbers appear as “Untitled Phone Number,” and when I click into them or try to assign them to an assistant, I get a generic “Something went wrong” error (screenshot attached). This happens consistently, even with newly created assistants and default settings. It looks like phone number provisioning or assignment may not be fully enabled on the org. Has anyone seen this before, or can someone from the team help confirm whether telephony provisioning / phone number management needs to be enabled at the org level? Thanks in advance! https://cdn.discordapp.com/attachments/1469449984846987437/1469449985111232726/image.png?ex=6987b371&is=698661f1&hm=b5f97a64fe628721439658087382591a37d9709557af6442854855520b0b099f&

Hi, I can help with this 👍 This usually happens when telephony isn’t fully provisioned at the org level (Twilio/Telnyx connection, billing, or permissions). Happy to take a quick look and confirm what’s missing feel free to DM me with: • Which provider you’re using (Twilio / Telnyx) • Whether billing is enabled on the Vapi org • If numbers were imported or created inside Vapi Should be a quick fix once we pinpoint it. @Joshua

Hi @Joshua, Could you try signing up to Vapi on an incognito/private window and see whether this issue persists or not?

Still the same

Send me a DM @Joshua

Could you provide me the technical details shown under this dropdown? https://cdn.discordapp.com/attachments/1469449984846987437/1470799909455134791/image.png?ex=698c9ca8&is=698b4b28&hm=3ef7d0bf7f425f5da2505c187bcf22e3c591d0626648013b793e33a55785de82&

When assistants work but phone numbers stay Untitled and throw a generic error, it’s almost always a Twilio provisioning sync issue @Joshua