We are making a voice agent with vapi (dutch languge) everything works now the only problem i cannot solve is that when i wnt to leave my information. Our voice agent doens't repeat the email adress correct, or it repeats it very fast. the same goes for the phone number. is there anyone who could please help me?

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team

pass it to a different agent in a squad with voice settings set to slower speakign speeds? Or tell it to just say each letter individually...

I totally get how frustrating that is, when an agent gets emails or phone numbers wrong, it really hurts the experience. This usually happens when the voice speaks too fast or doesn’t pause properly between characters. Slowing the speech down and adding a clear “let me repeat that back to you” step can make a big difference. It also helps to spell out emails and numbers one character at a time. Are you using Vapi’s default voice and settings, or have you customized them? @joey

at this point everything works, the only thing is we created a method to let is pronounce the email slow. For example the email adress is abc@gmail.com > it now says: the letter A, the letter B, the letter c, @ gmail . com. We are using a voice of elevenlabs

This is actually a super common limitation with voice systems, even humans mess up emails, Voice just isn’t great for precision like that. A smoother approach is to collect or confirm emails via SMS/WhatsApp or other channel alongside the voice call. Happy to share how we’ve handled this if you want, just let me know.

Test it

Yes if u want to that would be amazing

@joey texted you

Hey 👋 can you share a Call ID where this happened? That’ll let us look at the exact timing and voice behavior and give more precise suggestions. If you’re using ElevenLabs, you can also enable SSML parsing and insert short pauses between letters when spelling emails. For example, adding small

<break time="200ms"/>

sections between characters can make the spelling much clearer without sounding rushed. Send over a Call ID and we’ll take a closer look 👍