minimax issue
# support
e
We were trying to use minimax but then again we are just waiting for conversation. We set the voice provider to minimax and have added our groupid and api key.
j
Hey, thanks for sharing this if it’s just waiting on conversation, it usually means the Minimax voice handshake isn’t completing properly. This can happen due to group ID permissions, API key scope, or a callback/streaming config mismatch. I’ve helped fix this exact setup in VAPI before by validating auth flow and audio routing end-to-end. Happy to walk you through it and get it live quickly. Are you seeing any errors in your logs when the call connects? @Edwin
e
im wondering why we are having issues since we have subscribed to that minimax standard account. Now i see the logs saying Minimax API error: insufficient balance (code: 1008) https://cdn.discordapp.com/attachments/1471097541561946236/1471115316774834388/image.png?ex=698dc267&is=698c70e7&hm=9a769bd2ca017044ff0004a363ad19cdc1f0df14b664e062f6117b3b4bf64dae&
c
Can you share the call ID for us to take a look at? If I understanding the issue correctly, you have integrated minmax with your API key, but it's failing with insufficient balance?