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# support
j
joyanneshao_18609
02/13/2026, 3:59 AM
When I login with a exist account, vapi says unable to varify my email, why?
https://cdn.discordapp.com/attachments/1471717482900492360/1471717483240095907/image.png?ex=698ff337&is=698ea1b7&hm=90c03a376502f54a9c73574eaaf4b9e2208e17058331a3356d99cb72e6858977&
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Chiranjeet Mishra
02/13/2026, 5:23 AM
Hi, this should be fixed now. Please try logging in again.
j
joyanneshao_18609
02/13/2026, 7:26 AM
I have another question. There are three tenants under this account. One of the tenants is unable to make a recharge. Could you please explain why? I need to pay for this account, there are lots of clients using the voice service. Looking forward to a quickly reply.
https://cdn.discordapp.com/attachments/1471717482900492360/1471769347448897577/image.png?ex=69902384&is=698ed204&hm=99ffeda3e3e5e5cb4e01ceade23870e40693b1f3ca4651225517fb48e94c1dc9&
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Chiranjeet Mishra
02/13/2026, 12:47 PM
Hey, it looks like the card was declined. This is usually an issue on the bank's side rather than with Vapi.
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