It sounds like your webhook is receiving data, but Vapi AI isn’t actually using it inside the conversation flow. The server URL in “messages” only sends events, so unless your backend turns that data into real assistant messages, the AI won’t understand it. You need to process the webhook and inject the CRM info into the prompt or dynamic variables in real time. Also make sure your endpoint is returning the correct JSON format Vapi expects. Are you currently transforming that data into assistant responses, or just passing it through as raw events? @Puffy