Thanks for the insight! You're exactly right—I am currently using the URL in the 'Messaging' section, which explains why I'm only getting status updates. ​Where exactly in the dashboard is the correct 'Server URL' field located to trigger the assistant-request flow for overrides? I want to make sure I move my URL to the field that actually allows the server to define the firstMessage and system prompt at the very start of the call. ​Is it under a different tab or further up in the Advanced settings? Thanks!"