Dear, I like to import my telnyx number but it is added to another organisation. Probably mine but i can't disconnect. can you help. Thanks Organization ID: e5332c8d-c47b-4920-bb64-ebd16c32e040

Hi, I can help you resolve this and get your number released from the old org on Telnyx so you can use it properly on Vapi. This usually happens when a number is still linked to a previous workspace or account you no longer control. I’ll help you trace the ownership, verify access, and safely disconnect it without risking downtime. Quick question: do you still have login access to the original Telnyx account tied to that org ID? @Kept'n

Hi @Kept'n, could you please provide me the phone number which is giving you this error? If you don't want to send the phone number on a public medium like discord, please send us an email at support@vapi.ai. Once you sent the email, please let me know here so that I can review it.

I have send the phonenumber at support@vapi.ai

Hi @Kept'n, Could you tell me from which email address you have sent the mail? I was not able to find it. If you dont want to share your email address here, could you share me the subject of the email?

solved thanks