Hey folks 😄 I’m Thomas, an AI automation & voice agent engineer working extensively with Vapi to build production-grade AI call support and booking agents. I’ve deployed voice agents across healthcare, restaurants, hotels, and service businesses, handling real inbound and outbound calls-not demos. My work focuses on: Designing natural, low-latency Vapi voice agents with strong intent detection Building call flows for support, booking, rescheduling, and escalation to humans Integrating Vapi with CRMs, calendars, knowledge bases, and internal tools Orchestrating automations using n8n / Make.com for logging, routing, and follow-ups Ensuring reliability through error handling, conversation summaries, and analytics I care a lot about real-world performance: accuracy, consistency, multilingual support, and smooth handoff to human agents when needed. Always looking to improve prompts, tools, and call flows based on live call data. Looking forward to learning from other builders here and sharing insights from what’s working (and what’s not) in production.