Dear Vapi Support Team, I am experiencing an issue importing a Twilio phone number into my Vapi organization and need assistance resolving this matter. Issue Details: - Error Message: "Error in importing phone number because it's already in use by another organisation" Number: +603 9388 0511 Background: I recently purchased this phone number directly from Twilio and am the legitimate owner. When I contacted Twilio support about this issue, they confirmed that the problem is on Vapi's end, not with my Twilio account or number ownership. Request: Could you please: Allow me to import this number into my current Vapi organization Provide guidance on preventing this issue with future number imports https://cdn.discordapp.com/attachments/1473012243494076558/1473012243913379900/image.png?ex=6994a90e&is=6993578e&hm=397db5a9f1d895c399ca2dcdd681fca410e7d1de9a82c75917859c4d456aa64d&

Hi, I can help you resolve this, this usually means the number is still linked to another Vapi org internally, even if Twilio shows you as the owner. The fix is to trace the SID mapping and release the number from Vapi’s backend before re-importing. I’ll also verify your Twilio credentials and webhook ownership to prevent future conflicts. Once that’s cleared, the import works instantly. Quick question: have you ever connected this number to a different Vapi workspace or test account before? @navi

No, first time trying to set this up. +603 8408 8446 +603 9388 0511 both of tis are my Twilio numbers having the same issue

Got it, since both numbers have the same issue and this is your first setup, this points to a backend sync conflict between Twilio and Vapi, not an ownership problem. I’ll verify your account mapping, check for any hidden org links, and force a clean re-sync so the numbers can be imported properly. This also prevents the same issue from happening again with future numbers. I’ve resolved this exact case before and it’s usually a quick fix once traced correctly. Let’s handle this privately, message me and I’ll help you get both numbers live. @navi

Hey navi, manually removed the number linked to your other org, please try to import again.