The callers voice is not audible for the transcriber. Please I need immediate help

Is the caller using Zoom Phone? Or regular telephone call?

Hey Sounds like the audio input from the caller might be too low or there’s an issue with the recording setup. First, check the mic levels and ensure the call source is capturing clear audio. If you’re using a bot or transcriber, make sure it has proper access to the audio stream. I can help troubleshoot further if you share what platform or setup you’re using.

could you please provide a call id from the call logs for our investigation?