Transfer Issue
# support
d
I have a dynamic transfer call in vapi. If transfer fails its still ringing until customer ended the call and Also, one more issue if transfer fails its starts a new conversation not continuing the previous one. Please check into this .
a
@Dhruv This usually happens when there’s no fallback set for a failed transfer in Vapi. If transfer fails, the call keeps ringing unless you handle transfer.failed / no-answer. Also, it starts a new convo because a new call session is triggered. Make sure your fallback: Handles failed transfer events Routes back using the same conversationId Resumes the active session (don’t create a new call)
d
can you please guide me how to do that
set a fallback
a
Sure! I can guide you step by step, but it’s easier to explain in DM. Can you message me there?