BYO SIP Trunk: Not receiving calls
# support
g
I’m currently experiencing an issue while trying to connect to a third-party SIP trunk. My number ID is: 4fcef2ad-0f44-4dae-b380-1648cf726d2d. The registration was working correctly until 10:00 AM (GMT+1) today. Since then, the trunk is no longer registered. Could you please let me know how I can investigate this on my side? I’d like to understand how to check the registration status and identify why it might be failing. The third-party provider claims the issue is on the VAPI side, so any guidance on how to verify this would be appreciated.
The 3rd party is telling me that the SIP signaling IP is 34.213.129.25. Is this a new VAPI ip? The pcap seems legit
n
@g.g You don't really require "SIP REGISTERATION" in order to push calls into VAPI. You can send the calls directly to
e.164_number@sip.vapi.ai
and it will be accepted, as long as your call will conform to the SIP Challenge/Response workflow. If you still have issues, feel free to DM me for further discussion.
c
hey there, can you share the PCAP file?