Critical Error: call.in-progress.error-assistant-d...
# supportl
Leo
02/23/2026, 4:49 PM@Vapi @Vapi Incident We are seeing a sudden increase in the number of dropped calls due to the error call.in-progress.error-assistant-did-not-receive-customer-audio.
Most calls are not being displayed on the Vapi Calls dashboard.
https://cdn.discordapp.com/attachments/1475535138090778917/1475535592438632631/image.png?ex=699dd71b&is=699c859b&hm=a127a15d8ada5152c9bb5f6e60cd65094f361bbd4b43a8db8d57e06191430363&
Leo
02/23/2026, 4:51 PMBTW, the outage report is not working as expected.
Leo
02/23/2026, 5:17 PMSide effect: It looks like this cause our account to hit the concurrency limit
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Chiranjeet Mishra
03/03/2026, 7:59 AMHi
To help us investigate the issue you’re seeing, could you please share a few recent call IDs where the issue occurred? That will allow us to review the logs and analyze performance directly.
We appreciate your patience and are happy to work through this with you.
Best regards,
Oshi Raghav
Customer Support Team | Vapi