Hi everyone 👋 I’m generating a call quality score (0–10) using Structured Outputs, and I can see the score inside the call’s structuredData. However, in the Call Logs page, the “Score” column always shows 0. I also don’t see the Observability / Scorecards section in my dashboard. Is the Call Logs “Score” field only populated when the Scorecard feature is enabled? If so, how can I enable it for my account? PS: im using vapi on my browser Thanks in advance 🙏

@Furkan Araz Ah yep, Call logs only pull a score if the scorecards feature is actually active. Structured outputs can generate your number just fine, but the logs won’t touch it until that toggle is flipped. Took me some time to realize it’s basically two separate pipelines.

Hey, There are two separate systems involved here. When you generate a call quality score using Structured Outputs, the result is stored under

call.analysis.structuredData

. You’ll be able to see it in the Call Details page, via webhooks, and through the API. However, this does not populate the “Score” column in the Call Logs view. The “Score” column is tied to the Observability → Scorecards feature. Scorecards aggregate and evaluate calls, and their results are written to

call.successEvaluation

. This is what drives the Score field in the Call Logs table. If Scorecards are not enabled on your account, the column will remain at 0 even if you are generating structured output scores.

Hi, @User @User We would like to enable the Observability → Scorecards feature on our Vapi account. Currently we are generating call quality scores through structured outputs, but we want those scores to populate the Score column in Call Logs using Scorecards. Could you please enable Scorecards for our workspace? Thanks.

Hi, Yes, this feature is enabled for everyone. You can find more details and the setup guide here: https://docs.vapi.ai/observability/scorecard-quickstart If you have any questions let us know and we’ll be happy to help.