Yes, that makes sense. Vapi has officially marked it as “Degraded – Call Degradation in Daily Channel”, so it’s not just you. They’re seeing a decreased call success rate on the Daily channel and are investigating. So if your agent isn’t responding or calls are failing, it’s very likely related to that incident not your setup. Having SDRs is also good. That’s exactly why having a manual backup flow is smart. What you would do now is, Monitor the status page. Avoid making config changes (so you don’t chase a non-existent bug). Wait for their update once they resolve it. I can also help you craft a quick message to send to clients explaining the temporary issue professionally.