Hi Vapi Support, I'm using Squads and I have a handoff tool configured for call transfers. I've set everything up to make the transfer silent, but the assistant keeps saying "transferring the call" (or similar phrase) out loud before the transfer happens. What I've configured: Silent transfer set up in the prompt for assistant. Using Squads for multi-assistant routing Issue: Despite the silent transfer configuration, the assistant always speaks before transferring — the transfer is not silent. Questions: How to make a silent transfer that customer didn't hear this sentence Thank you!

To make your transfer truly silent, set the handoff tool's

messages

property to

null

or an empty array in your squad configuration. For example:

json
{
  "tools": [
    {
      "type": "handoff",
      "destinations": [ /* ... */ ],
      "messages": []
    }
  ]
}

This will prevent the assistant from saying "transferring the call" or any similar phrase before the handoff. For more details, see the official documentation on silent handoffs: [Vapi Silent Handoffs Guide](https://docs.vapi.ai/squads/silent-handoffs). Source: - [Vapi Silent Handoffs Guide](https://docs.vapi.ai/squads/silent-handoffs)

Hi, Thank you for reaching out. To help us investigate this further, could you please share your recent Call ID where this issue occurred? Best regards, Oshi Raghav Customer Support Team | Vapi