I'm trying to fund my Vapi account. I've tried 3 different Canadian cards (Visa/Amex/MC) with VPN off, but Stripe keeps rejecting them. I've already emailed support but haven't heard back. Can someone help me whitelist my account or manually process a $20 credit so I can finish my production testing? My email is nroy@royseo.com https://cdn.discordapp.com/attachments/1476031545125896193/1476031550435889313/Capture_decran_2173.png?ex=699fa500&is=699e5380&hm=7805434a545134433935d4dc6d86c818310e35a3dfdec93fc3354813c4a31f6b&

That’s frustrating, especially when you’re trying to wrap up production testing. I can’t whitelist accounts or manually add credits, but I’d be happy to help you troubleshoot this properly. If you can share the exact Stripe decline message (from your dashboard or browser console), I can help pinpoint whether it’s a bank authorization issue, 3D Secure problem, or something account-related. @NicolasRoy

I don't have any message in my Stripe account. I thought that Vapi was using Stripe to process payments. My bank doesn't see the failed transaction. When I try to buy credits, the message that I get in my Vapi account is the image I shared above and that I will share again. I also have the message that my wallet is frozen and I share it to you in this second image. https://cdn.discordapp.com/attachments/1476031545125896193/1476175507170263151/Capture_decran_2173.png?ex=69a02b12&is=699ed992&hm=ff5a0a006ad8530355f5d9c6bf8c106883e51e7f35cc5fb567811f904217f259& https://cdn.discordapp.com/attachments/1476031545125896193/1476175507958661235/Capture_decran_2178.png?ex=69a02b13&is=699ed993&hm=c4ad4f42c879a81bc7ed7940840ae6100208e19a2287f2d35dab0e49318ea71e&

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Thank you SOOOOO MUCH, it worked!!!!

No worries! If you have any further issues, feel free to reach out.