Having some issues on the weekly channel around Feb 25 9PM EST with user audio cutting out or getting choppy or the user speaking but the AI just not hearing it:
call ID: 019c97a8-5379-7335-82d0-2521f6e8016d
timestamp: 0:57 onwards
detailed description: the user's audio cut out mid-sentence, actually you can hear a little staticy sound coming in around 0:58 before it goes out completely.
expected behavior: user finishes sentence.
call ID: 019c97ac-5d0c-7991-9f1b-d9ccd53e00a3
timestamp: 2:26
detailed description: even though the user answered the question (2:14-2:23) clearly, the AI just responds "Sorry. I didn't catch that." and re-asks the question as if it didn't hear it at all.
expected behavior: AI hears the answer from 2:14-2:23 and moves to the next question.
less clear if this is due to VAPI issue:
call ID: 019c97ac-5d0c-7991-9f1b-d9ccd53e00a3
timestamp: 1:20
detailed description: User answers question at 1:11 but the sound is low volume and cutting out, the AI doesn't hear it and says the idle message
expected behavior: AI hears the answer and moves on.