Hello! Are we still able to get transcripts & recordings in HIPAA mode from the call? We don't want it stored in VAPI, but we'd like to have access to these artifacts for our downstream processing.

With HIPAA mode enabled (hipaaEnabled: true), Vapi does not store transcripts, recordings, or call logs on its platform — all sensitive call content is purged to meet HIPAA requirements. If you need access to those artifacts for downstream processing, you must either configure your own HIPAA-compliant cloud storage (so Vapi uploads them to your bucket) or set up a webhook to receive transcripts/audio in real time and persist them yourself. Without one of these, the raw call data won’t be available after the call ends.

I'm fine having them uploaded to my bucket, how do I set that up?

Hey! Yes, absolutely you can still access transcripts and recordings in HIPAA mode without storing them in VAPI. The key is configuring a custom storage destination (your S3 or GCS bucket) so artifacts get routed directly there instead. The main thing to sort out first: which cloud provider is your bucket on? (AWS S3, Google Cloud Storage, or other?) That'll determine the exact setup steps for the credential configuration on your end.

AWS S3 – is that just for recordings or also for transcripts? in the Integrations pane i see a way to set up S3 but it assumes it goes under the /recordings tab.

Yes, S3 works for both recordings and transcripts the /recordings label in the Integrations pane is just misleading. HIPAA mode requires an enterprise plan, not pay-as-you-go. I can walk you through the full setup feel free to reach out directly if you'd like my help on this!

Here’s a clearer and more professional version you can send: ---- Hey, To enable HIPAA compliance, please subscribe to the HIPAA add-on through your billing dashboard. For more details, please refer to the documentation here: https://docs.vapi.ai/security-and-privacy/hipaa