Your voice agent isn’t calling tools during chat/SMS, that's because Tool isn’t properly attached to the assistant, Tool trigger conditions aren’t clearly defined in the prompt. Model doesn’t have tool-calling enabled. Wrong environment (dev vs prod). Here is what you can do, Double-check the tool is enabled, properly named, and clearly referenced in your system prompt (e.g. “When X happens, call Y tool”). If you’d like, share your tool config + prompt and I’ll quickly spot what’s blocking it.