I need BYO SIP Trunk enabled for my organization A...
# supportn
Nemanja21
03/03/2026, 8:58 PMHi team,
I need BYO SIP Trunk enabled for my organization.
Org ID: e0ca1584-079b-465a-8b3f-ec4a98b767a8
When creating a SIP Trunk in the dashboard, it fails with:
"Failed to create SIP Trunk credentials"
We are connecting a Zadarma SIP trunk for inbound calls.
Could someone please enable SIP Trunk credentials for this org?
Thanks!
f
Favour lucius
03/03/2026, 9:14 PMThanks for reaching out happy to help with this!
The error "Failed to create SIP Trunk credentials" is typically caused by the BYO SIP Trunk feature not being enabled at the organization level, which needs to be activated from our side before you can set it up in the dashboard.
Quick question: are you looking to use Zadarma for inbound calls only, or inbound and outbound?
n
Nemanja21
03/03/2026, 9:23 PMinbound and outbound
Nemanja21
03/03/2026, 9:23 PMthanks for quick respond
u
✞ρєη¢ℓσηє
03/03/2026, 9:49 PMHe is not part of the team, be careful
✞ρєη¢ℓσηє
03/03/2026, 9:50 PMWhat are the steps you have taken to connect zadarma sip to your vapi?
Do you follow the doc?
n
Nemanja21
03/03/2026, 9:50 PMyes, I did everything...
u
✞ρєη¢ℓσηє
03/03/2026, 9:59 PMCan we schedule a call for tomorrow to review it together?