Can refer Call ID 019cb810-9b51-7772-b2c9-60472558332c , please. my client need it for transfering call to the manager. https://cdn.discordapp.com/attachments/1478678491494088776/1478678491833569331/1.JPG?ex=69a94628&is=69a7f4a8&hm=20d93c9c4df9063586cb8f772ca22580872cc59fc295f7cac5aa933ebb1e0d29& https://cdn.discordapp.com/attachments/1478678491494088776/1478678492152467567/2.JPG?ex=69a94629&is=69a7f4a9&hm=0fe53df8ec859ad6c82f02ed3013ed117ad21820bd85993ed6054980b233ca61&

can you please describe more regarding the issue

i try to make outbound calls, and my customer want to talk with higher manager. This part i already set as a transfer tools, that will be directly transfer to my staff. But somehow it doesn't work. please assist

Hi, The issue is caused by the transfer tool configuration on the campaign. It is currently using blind transfer with SIP REFER, which your BYO SIP trunk does not fully support. As a result, when the call is handed off, the trunk fails to connect to the destination and the call drops. Recommended fix: • Change the transfer tool

transferPlan

to warm-transfer instead of blind transfer. • Remove the

callerId: "+601137422384"

since it is set to the destination number and may cause spoofing rejection. After updating these settings in the dashboard, the transfer should work as expected.

hi can share with me the sip logs ??? Please, currently its urgent from my end.

From the logs, the call transfer (SIP REFER) is being initiated from our side correctly, and the provider has responded with

202 Accepted

, which means the request was successfully received. At this point, the transfer process is handled by the provider’s side, so you would need to check with your SIP/telecom provider to understand why the call is not being transferred after accepting the REFER. https://cdn.discordapp.com/attachments/1478678491494088776/1481651702158458971/image.png?ex=69b4172d&is=69b2c5ad&hm=cf117933a4de96847970a51a992855a320a7923e7dc7d25361103f71b592a027& https://cdn.discordapp.com/attachments/1478678491494088776/1481651702514843780/image.png?ex=69b4172d&is=69b2c5ad&hm=c87a97ae6a76a78ce8fda0aea6c35a03cddf1aa93db2a551811a8149ce8d9fa0&

Hi, i need API reference for the credit balance to pull inside Vapi to my system. please assist me on this. And the Ai assistant told me this. " I understand you want to check your Vapi account's credit balance directly via API, not create an assistant for customer balance inquiries. Unfortunately, based on the available documentation, there doesn't appear to be a direct API endpoint to retrieve your Vapi account's credit balance programmatically. Available Options Dashboard Method: You can view your current credit balance by navigating to the billing page in your Vapi Dashboard 1 . API Limitation: The documentation shows you can purchase credits via API, but doesn't include an endpoint to retrieve the current balance . Potential Workaround You might want to: Contact Vapi Support - Ask if there's an undocumented endpoint for retrieving account balance Check the API Reference - Look for account or billing endpoints that might include balance information Use Webhooks - Monitor credit usage through call completion webhooks to track spending Credit Purchase API (for reference) While you can't retrieve the balance, you can add credits programmatically: curl -X POST https://api.vapi.ai/org/billing/credits \ -H "Authorization: Bearer YOUR_VAPI_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "credits": 100.00 }' For now, the dashboard appears to be the only documented way to check your current credit balance. I'd recommend reaching out to Vapi support for information about a programmatic balance retrieval endpoint. "

Currently, there is no documented API endpoint to retrieve your Vapi account's credit balance programmatically. You can only view your balance in the Vapi Dashboard. However, you can add credits via API using the following example:

bash
curl -X POST https://api.vapi.ai/org/billing/credits \
     -H "Authorization: Bearer YOUR_VAPI_API_KEY" \
     -H "Content-Type: application/json" \
     -d '{
       "credits": 100.00
     }'

For balance retrieval, please contact Vapi support to check if an undocumented endpoint is available or planned. Source: - [Vapi documentation: call forwarding](https://docs.vapi.ai/call-forwarding)

Hi, At the moment, there is no public API available to check your credit balance directly. However, you can always view the current wallet / credit balance from the Vapi Dashboard under the Billing section.