Hi, we had a Vapi account for our company and our old CTO had all of the permissions. He is no longer with the company and has booted all of us off the account. We would like if the twilio numbers on that account could be released so we can use it on a new Vapi account. Thanks!

Please share the phone number of that account

we had these numbers on the account Phone numbers connected to Vapi 1. 786-661-4460 2. 404-737-1660 3. 317-653-6922 4. 702-323-5654 5. 636-341-4630 6. 470-665-5226 7. 301-479-6714 8. 225-251-9187 9. 813-710-6963 10. 469-620-8024 11. 469-287-9949 12. 470-942-4443 13. 470-237-7117 14. 956-394-2854 15. 678-846-6637

Hi, Good morning, Thank you for your patience. To help us with to process further please share screen recording of your twilio dashboard with the all requested phone numbers. Best regards, Oshi Raghav Customer Support Team | Vapi

sure

Could you please share your current (old) email address and the new email address you would like to update it to?

The old email was at lee@maisy365.com and the new one should be osharifali@gmail.com

Hi, We couldn’t find any account associated with lee@maisy365.com. Please double-check the email address and let us know. If available, you can also share your Org ID, and we’ll be happy to look into it further.

I believe the org is was under that name. As I mentioned, we are no longer in that org as he removed us from it so I don’t know what the ID or email is now. You can see this in the invite email here https://cdn.discordapp.com/attachments/1479153833509650493/1483910047229804634/image0.jpg?ex=69bc4e6c&is=69bafcec&hm=4e466dca5e79d522cff5fbdea26604668a390bfbb23a0ef42c5ea21ca361799f&

Hey, we check on our end and those number can't be found. Since these numbers are not present in our database, they are not currently linked to any account in Vapi. You should be able to re-import these numbers into your new Vapi account if needed.

Thank you for your help. I’m now able to reimport these successfully. Thanks

We are happy to help