Transfer tool issues
# support
k
I am having trouble working out why my Transfer tool is not working, hoping to get some help
d
Hi Kevin, What exactly is the problem? Could you provide more details
c
Could you please provide us with the affected call IDs?
k
So i imported a number from twilio and when I prompt the assistant to transfer it does one of the following 1. It says it will transfer and nothing happens 2. It says it will transfer and there is a delay and then the call ends 3. Sometimes in the call logs I can't even see that the transfer was triggered 1. https://dashboard.vapi.ai/calls/019cc0d6-d7a0-733b-bd52-fc87d0dcd186 2. https://dashboard.vapi.ai/calls/019cc0d5-c710-733b-bd52-c53742641554 3. https://dashboard.vapi.ai/calls/019cc0d5-c710-733b-bd52-c53742641554 4. https://dashboard.vapi.ai/calls/019cc0c6-93d8-7000-81bb-e2f14f7c9939