Hi Vapi Support Team, I am reaching out regarding an urgent fraud alert I received via email. My account has been flagged for "Authentication Risk" and "Call Risk," and I am concerned about a potential temporary block on my services. I would like to request a manual review of my account to verify my information and ensure there is no disruption to my workflow. Account Email: william.brobergpiller@hotmail.com Issue: Received Fraud Alert / Authentication & Call Risk flag. Goal: Manual review to restore/confirm account standing. I have already sent an email to support@vapi.ai as requested, but I am posting here to ensure this is seen as soon as possible. Please let me know if there is any further information I can provide. Thank you for your help!

Hi @Williham Provide your organization id too, It will expatiate the fix time

I never saved my org id, how can I access it?

VAPI Dashboard > Click on your account name in side bar > Account Setting > Org Settings > Organization ID

Hi Williham, I've unblocked your account. Can you please check and let me know if it's working?

Haha Dharun how can I access the dashboard if I am locked out of my account. Praveen, the magic link worked on my phone. Now when I tried to log in on the computer I got blocked again…!

I am sorry Willam!!!

Can someone please help me resolve this

Hi Wiliham, can you try using a different browser?

I now once again tried the magic link, this time on my computer. It works to sign me in. When I sign out and log in with my password I once again get blocked and an email saying "Fraud Alert on Your Account". This is completely unreasonable. First time on iPhone and safari, now computer and chrome. Please help me end this madness. You have to contact your auth provider or something becuase I dont seem to be alone with this issue and I cant be constantly locked out of my account

For security reasons, the platform does not allow accounts registered with Hotmail addresses. We kindly request you create a new account with Gmail address or another supported email provider. If you want to continue with the same account, please share your gmail we will add it your existing org