Objective: A 24/7 inbound AI receptionist to filter calls, collect lead data, and route inquiries to specific departments (Clothing, Firearms, Accessories, Ammo). Direct Inquiry Assistant answers simple FAQs (pricing/availability) based on Knowledge Base. Transfer Request Assistant provides a summary to the staff member before connecting. Staff Unavailable Assistant logs a "Call Back" ticket in GHL with the call summary. The part we are currently working on: Phase 2: Categorization & Routing Agent must categorize the intent based on the following departments: Ammunition -> Route to Gabi (human) Firearms -> Route to Krystian (human) Accessories->Route to Jacek (human) Clothing/Apparel -> Route to Robert (human) For example, a customer may come in and ask if you have vests for k9 dogs, or if you have glocks, or if you have 9mm rounds, the agent can say yes, the pricing starts from xxx dollars. What specific [product] are you looking for? Then notes that down and transfers to human agent.