We have multiple orgs set up with one number on behalf of our clients. On Friday a lot of the calls started to fail due to the VAPI phone number id having been changed at the VAPI side! The numbers are still present in the orgs and are the same BUT the phone number ids have changed. Has anyone experienced similar?

I’ve solved this issue before. The phone number ID mapping just needs to be updated. If you want, DM me — I can help you fix it quickly.

@carlos please DM me or send an email to support@vapi.ai with the phone numbers and the org ids to check

thanks @kyle I got to bottom of this and it seems to be user error, thanks for getting back to me.

glad you were able to get this resolved!