Hi there, I’m having trouble exporting my call data. I’m trying to generate reports for February. I tried exporting a single day and it worked (received the email), but when I try the whole month, nothing happens. I also tried exporting week by week, but it’s been over 30 minutes and I haven't received anything yet. Is there an issue with the export tool or a limit I should know about? Thanks!"

It sounds like the export works for small ranges but stalls when you try larger batches like a full month or even a week. I’ve run into similar situations before where the export queue, background jobs, or data limits cause the process to silently fail or delay emails. Sometimes it’s tied to how the system batches large datasets rather than an actual export error. If you want, you can share which platform you’re exporting from and I can take a closer look. @Carlinhusk

I got a workaround, thanks

yes we recommend exporting in small batches to prevent the export function from timing out but im glad you were able to figure out a workaround