Request for Account Reactivation
# support
f
Hello Vapi Support Team, I am assisting on my buyer account with their Vapi account registered under giuseppe_caruana@hotmail.com. The account was recently suspended with the following message: "Authentication Risk: A recent login attempt was flagged as high risk. Call Risk: Some calls linked to your account resemble patterns often associated with spam or fraudulent behavior." The account owner was only testing the service using their own configured number and did not engage in any spam or fraudulent activity. The suspension seems to have been triggered automatically due to test login and call patterns. We kindly request that the account be reviewed and reactivated. Please let us know if any additional information is needed to complete this process. Thank you for your assistance. @Evadora (Vapi)
v
To resolve your account suspension, please email [support@vapi.ai](support@vapi.ai) with your account details and a summary of your situation. This is the official channel for account reviews and reactivation requests, and the Vapi support team will respond promptly to assist you. Tip: Include any relevant information (such as the suspension notice and your testing context) to help expedite the review process. For more details, see the [Vapi Support documentation](https://docs.vapi.ai/support). Source: - [Vapi Support Documentation](https://docs.vapi.ai/support)
c
Hi Favour, can you send me a screen recording video that walks through the issue you are facing? It would be easier for me to understand your issue and help you out with it.