During the call (Call ID: 019cd851-ce4e-7dd7-b43c-7e9382e8f00f), the Voice AI repeatedly cut off the caller while they were speaking. It appears the transcription layer was finalizing segments too early, causing the assistant to respond before the user finished their sentence. This resulted in interruptions and a degraded conversational experience. The issue may be related to the transcriber configuration or endpointing behavior during the call This happend randomly and then it got back to normal again

To reduce the assistant cutting off callers, adjust the "Wait seconds" setting in your assistant's speech configuration to increase the delay before the assistant starts speaking. For example:

"startSpeakingPlan": {
  "waitSeconds": 0.6
}

This setting helps ensure the assistant waits for the caller to finish before responding. You can find and tune this option in the Smart Endpointing section of your assistant's configuration dashboard for best results ([see documentation](https://docs.vapi.ai/assistants/speech-configuration)). Source: - [Vapi Speech Configuration Documentation](https://docs.vapi.ai/assistants/speech-configuration)

Hi, The assistant responding before the caller finishes speaking - is related to endpointing sensitivity. The transcriber was finalizing speech segments too early, triggering a response mid-sentence. Here are the settings you can tune to reduce interruptions: 1. Smart endpointing wait time - increase to

0.6s

to give the caller more time before the turn is considered complete 2. Transcriber endpointing timeout - set to

400ms

3. Smart endpointing confidence threshold - set to

0.70

to reduce false positives 4. Stop speaking threshold - set to

2 words

so the assistant pauses if the caller starts talking The fact that it resolved on its own suggests it may have also been influenced by transient network or audio conditions on that call. The config changes above will make the assistant more resilient to this going forward. Let us know if you need help applying these settings! Best, Vapi Support