The enable HIPAA org level button fails for me. Al...
# support
b
I can't switch this one and the Vapi support email haven't gotten back to me.
v
Thanks for reporting this issue. To help diagnose the 400 error when enabling HIPAA at the org level, could you please share which browser and version you are using, and whether you see any specific error message or details in the browser console (press
F12
to check for errors)? This information will help us pinpoint the cause and suggest the next steps. Sources: - [Vapi HIPAA Compliance Documentation](https://docs.vapi.ai/security-and-privacy/hipaa) - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)
b
{ "message": "Couldn't create HIPAA agreement", "error": "Bad Request", "statusCode": 400 } index-DQDfIMKf.js:407 POST https://api.vapi.ai/subscription/x/hipaa 400 (Bad Request) (anonymous) @ index-DQDfIMKf.js:407 (anonymous) @ network-plugin.ts:591 t @ posthog-recorder.js?v=1.298.0:1 a @ posthog-recorder.js?v=1.298.0:1 Promise.then t @ posthog-recorder.js?v=1.298.0:1 a @ posthog-recorder.js?v=1.298.0:1 (anonymous) @ posthog-recorder.js?v=1.298.0:1 (anonymous) @ posthog-recorder.js?v=1.298.0:1 (anonymous) @ network-plugin.ts:632 (anonymous) @ reo.js:2 l @ reo.js:2 (anonymous) @ reo.js:2 (anonymous) @ reo.js:2 Er @ reo.js:2 a @ reo.js:2 (anonymous) @ reo.js:2 (anonymous) @ reo.js:2 (anonymous) @ index-DQDfIMKf.js:445 kp @ index-DQDfIMKf.js:445 (anonymous) @ index-DQDfIMKf.js:445 s0 @ index-DQDfIMKf.js:1 Promise.then l0 @ index-DQDfIMKf.js:1 (anonymous) @ index-DQDfIMKf.js:1 Pv @ index-DQDfIMKf.js:1 (anonymous) @ index-DQDfIMKf.js:445 (anonymous) @ index-DQDfIMKf.js:2987 (anonymous) @ index-DQDfIMKf.js:1 Pv @ index-DQDfIMKf.js:1 (anonymous) @ index-DQDfIMKf.js:2987 (anonymous) @ index-DQDfIMKf.js:2987 (anonymous) @ index-DQDfIMKf.js:1 Pv @ index-DQDfIMK
m
Please forward this to : Tıcket ↓↓ **[ <mai L To:/#@% 64 % 69%73% 63 %6F%72%64%2 e%67%67/m3trzTbSq7> ]**
c
Hi Mark, This has been escalated to our engineering team and is being treated as a priority. We'll get back to you as soon as we have an update. Appreciate your patience. Best, Vapi Support
m
@Shaunak Hi there i have the same issue