Increase in blank Summaries
# support
c
We have always relied on the summary generated in the response from Vapi however recently we have seen an increase in summaries being blank although there is a complete transcript and call recording. It this a know issue?
v
Thank you for reporting this issue. While the documentation does not mention a widespread problem with blank summaries, configuration or prompt issues can sometimes cause this behavior. Could you please share a recent Call ID where the summary was blank? This will help us review the logs and provide more targeted troubleshooting steps. If possible, also confirm if any recent changes were made to your assistant's summary prompt or model configuration. For reference, you can find the Call ID in your [Vapi dashboard](https://dashboard.vapi.ai/calls). Providing this information will help us investigate further and resolve the issue efficiently. Sources: - [Vapi Debugging Documentation](https://docs.vapi.ai/debugging) - [Vapi Call Analysis Documentation](https://docs.vapi.ai/assistants/call-analysis) - [Vapi Issue Reporting Documentation](https://docs.vapi.ai/issue-reporting)
c
Hi carlos, could you please share some of the affected call IDs?
c
From the same org ... 019ce274-9fd6-7000-b024-4f017b3645e9 - Has a summary 019ce250-0298-7ee1-9e36-aa7d67f07d3d - DOES NOT have summary
@kyle could you help out here at all?