Getting Ratelimit errors

To diagnose your 429 rate limit errors, go to the Vapi dashboard and navigate to Observe > API Logs. Here, you can review all API requests and responses, including rate limit (429) errors, to pinpoint which endpoints are being throttled and why. Example:

1. Open the Vapi dashboard.
2. Go to "Observe" in the sidebar.
3. Click "API Logs" and filter for 429 responses.

This will help you identify the source of the rate limiting and guide your next troubleshooting steps. Reference: [Debugging documentation](https://docs.vapi.ai/debugging) Source: - [Debugging documentation](https://docs.vapi.ai/debugging)

i am getting these too @Vapi Support Bot @User @Shubham Bajaj @Evadora (Vapi) what is happening with vapi.. neither dashboard nor api are working stable. i get 429 so many times today https://cdn.discordapp.com/attachments/1482269046450815056/1482283431856574630/CleanShot_2026-03-14_at_13.14.122x.png?ex=69b66385&is=69b51205&hm=c5e3185ffc58750f5003cfe7ab6644f771d1fa2d37003ef09da36f48602d394d&

Thanks for sharing these details. To help us investigate further, could you confirm if you have already checked the API Logs in the Vapi dashboard (under Observe > API Logs) to see which specific endpoints are hitting the 429 rate limit? If so, please let us know what you found, or if you need guidance on how to access these logs. This will help us pinpoint the cause and suggest the next steps. For persistent issues, collecting request IDs and timestamps will also speed up troubleshooting ([Debugging documentation](https://docs.vapi.ai/debugging)). Source: - [Debugging documentation](https://docs.vapi.ai/debugging)

yes almost random, mostly publish api, get assistant api is giving 429

Its failing on dashboard as well https://cdn.discordapp.com/attachments/1482269046450815056/1482299265932853359/Screenshot_2026-03-14_at_2.17.55_PM.png?ex=69b67244&is=69b520c4&hm=a98bd409a30e7dc7c32ba70d12880c5d3e1f8023cb4f45294d5e9012982a435f&

Hi, please share you call id

its not specific to any call, it starts failing in geting assisstant, get calls, creating assistant, patching calls.... all the apis... Did the team recently introduce any new Account level rate limits?

hi @Deeptanshu please provide your org id

THis is our org id d3898673-0a4e-4f55-8f7e-2f6ea09b95f1

thanks

sure thanks.... but can you make it 1000 req/min and also fix the issue since loading the dashboard it self takes away most of the requests

Let me check with the team and get back to you.

Sure thanks a lot.....

Hey Deeptanshu, limit of 1,000 req/min falls under our Enterprise plan. In the meantime, implement exponential backoff with retries so bursts don't hammer the limit

sure we will think about the enterprise plan but by that time can we atleast take it to 500req/min..... And ask team to fix the assisstant listing thing because every time someone opens the dashboard it takes about 15-16 request and it will also increase with time impacting other users as well...

Yes please. Enterprise cost starts from? @Shaunak

Hi, and thank you for considering Vapi! If you would like to upgrade to an enterprise plan, please use the contact button for our sales team via this link: https://vapi.ai/sales Once the form has been submitted, our sales team will reach out after a review of your requirements.

Sure team, will connect with the team. By that time can we increase our rate limits a bit because we are already using self serve in production and opening VAPI dashboard starts doing rate limits and our customer face issues

Hey Deeptanshu, we're unable to increase the limit beyond 100 req/min on the current plan. To help suggest the right workarounds, could you share a bit more about your use case? Specifically - what's driving the high request volume on your end outside of the dashboard?

Hey, @Shaunak , So our team of 6 people is testing our multiple assistants, and all of us when open the dashboard (for whatever reasons, to create, change settings, view call logs). Our API and WebSDK integrated webapp starts giving 429 as Dashboard requests itself are eating up that 100req/min. There is no separation for dashboard and api consumer. Ideally dashboard requests should not be going through the same rate limitier as api gateway. Due to this in our testing sessions, dashboard starts giving 429, and our web calls also give 429. Hope this is clear to understand now.

Hi, We’re sorry, but to access beyond what is currently available, you will need to upgrade your plan. Please contact our sales team via this link: [https://vapi.ai/sales](https://vapi.ai/sales)