HIPAA Compliance org-wide
# support
m
i have an open email conversation with kyle at support@vapi.ai and am in need of response as it has been 4 days. Email thread subject is "HIPAA compliance monthly cost"
v
Thank you for reaching out. I understand you're waiting for a response regarding the "HIPAA compliance monthly cost" from support@vapi.ai. To help you further, could you clarify if you need general information about HIPAA compliance pricing, or are you seeking an update on your specific support ticket with Kyle? If urgent, you may also consider contacting [security@vapi.ai](security@vapi.ai) or using the [support portal](https://docs.vapi.ai/support) for faster assistance, as recommended in the documentation. Sources: - [HIPAA Compliance Documentation](https://docs.vapi.ai/security-and-privacy/hipaa) - [Vapi Support](https://docs.vapi.ai/support)
m
seeking an update on my specific support ticket with Kyle
c
hey matt, i just responded to your email a little bit ago. you should see it in your inbox soon and let me know if its not showing up.
m
Thank you Kyle I replied yesterday and am awaiting response. We will need the changes applied to our Org asap please, and need to know which providers are / are not HIPAA compliant so we can plan. We are currently using deepgram/openai/cartesia
c
lets continue our convo on the email thread. we can come back to this thread if needed.
m
Kyle, apologies to mix email and Discord again, but still waiting on email reply from 3/26 regarding ZDR
c
hey matt, just replied to your email. appreciate the heads up