It seems as though there are serious issues happening at VAPI that give us great concern about the health and integrity of your company. We have been using VAPI in production with the HIPAA add-on activated at $1,000 per month. At the beginning of the month, you overcharged us by $1,000, sent us an email saying you had added credits to our account but that you would provide a refund if requested. We requested this refund 8 days ago and have received no reply. Then shortly thereafter, we discovered that with absolutely no advanced notice, you doubled the cost of the HIPAA add-on to $2,000 per month, enabled the unrelated Zero Data Retention add-on at $1,000 per month, disabled our HIPAA add-on, unilaterally breaking our BAA and started collecting and storing our patient data putting our patients and company at risk. We have emailed your support multiple times over the past week and have also received no human reply. Interestingly, your automated reply parsed that we were asking about HIPAA and stated that the HIPAA add-on costs $1,000 per month despite these changes. We also see that there are numerous posts in this Discord of users with similar issues, also receiving no reply from anyone at the company. This is unfathomably unethical behavior and certainly not representative of a company that can be a trusted business partner for a high-stakes healthcare company. Since it seems like we have no other option, we have initiated a dispute with our credit card company for our March charges and will be taking whatever additional actions we deem necessary to protect the interests of our company as this situation progresses.

We apologize for the delay and frustration. To request your refund for the HIPAA add-on overcharge, please ensure your request includes your account email. Our documented process is: 1. Locate your account email. 2. Email support@vapi.ai with your refund request. 3. Our team will process the refund directly via Stripe. If you have already done this, please reply with your ticket number or email details so we can escalate your case for immediate review. Reference: Vapi internal documentation on refunds and HIPAA pricing. Source: - [Vapi Documentation Security and Compliance](https://docs.google.com/document/d/1X1UzOVUrma47typ4RnohwConQu9gH26iYz9wpZvDXO0/edit?usp=drivesdk)

Hi Chris, Sorry for the delay. We completely understand your frustration regarding the issue. Could you please share your Org ID so we can look into this further?