Hi team — our org is stuck hard-blocked by concurrency. orgId: a85ae2ae-a0a1-403c-9c26-acd5aa72cf69 Symptoms: - Web calls (“Talk to assistant” button) fail with: Over Concurrency Limit - Outbound PSTN calls via API also fail with: Over Concurrency Limit - This happens even though campaigns are ended and calls appear ended in the dashboard. Repro (API): POST /call → 400 "Over Concurrency Limit." subscriptionLimits: { concurrencyBlocked: true, concurrencyLimit: 10, remainingConcurrentCalls: -1 } Context: - We recently ran large campaigns and ended/cancelled them (e.g. campaign 24b65d44-6fe1-4b9d-99ea-3508bd44e251 ended by user). - Issue persists across browsers + networks. Request: Can you please reset/clear the org’s stuck concurrency counter / allocator state (remainingConcurrentCalls is negative)?

Action Required: Since your concurrency counter is stuck at a negative value and blocking all calls, the documentation does not provide a self-service reset for this scenario. Please escalate this issue to Vapi support immediately, referencing your org ID and the negative

remainingConcurrentCalls

value. You can contact support via the [Vapi Dashboard Support page](https://dashboard.vapi.ai/support) for urgent resolution. Tip: Include your org ID and a screenshot of the error for faster assistance. Source: - [Understanding Call Concurrency](https://docs.vapi.ai/calls/call-concurrency)

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how many concurrency u ran?

Hi, this should be resolved now. You should be able to make calls again. Best, Vapi Support

Thank you!

No worries! If you face any further issues, feel free to create a new ticket.