Bug? -> Browser Interface Use Causes 429 (Too Many...
# support
o
Whenever I'm in vapi.ai looking through things, refreshing (cause vapi.ai fails loading things VERY OFTEN) I notice that my calls are being placed, they start hitting 429 errors. Anyone else experienced this weird relation? Or knows more about this? Perhaps how to stop this?
c
Please share your call id for which you are getting this error
o
There is no call ID, because no call was placed. So there is no record of it. I am blocked by the 429 rate limit notification. Let me explain how I know this API calling problem is linked with the website loading. I just got back from the washroom at 3:31. Refreshed vapi to duplicate a workflow. Started getting red toaster showing up bottom right corner saying failed to fetch. Realized its happening again. Checked my sub-workflow call attempts (all have about 5s cooldown, so they're above 5s instead of something reasonable like a real call being at least). It retries a few times per call placement, tho each one just keeps hitting 429 error. As soon as I decide to go to discord to check up on this issue, and start typing in my response, I look over, and my workflows are not hitting 429 errors. So this is without a doubt a calling error due to loading the website: https://dashboard.vapi.ai/. Please let me know if you can help, or if you can get some feedback from the engineers. Just a thought. Perhaps some throttle on phone call API requests, is SHARING a rate limited/throttle for website interface API requests? Instead they should be adhering to different rate limit algorithms? p.s. we've been having this issue for a long time, we've started doing dev work mostly after business hours or on weekends, so thiss is getting more expensive for us. https://cdn.discordapp.com/attachments/1484210583166386189/1484643195886502021/image.png?ex=69bef939&is=69bda7b9&hm=73f9dfc4f13ebd33e56cf18aef3a7c615c385a30104f57b1c1bc75b7c2574191& https://cdn.discordapp.com/attachments/1484210583166386189/1484643196284965045/image.png?ex=69bef939&is=69bda7b9&hm=4ad401fbca8c238a6163cb7f351a6d370860b978eaf804046ca50cb7328be050& https://cdn.discordapp.com/attachments/1484210583166386189/1484643196792209554/image.png?ex=69bef939&is=69bda7b9&hm=745648f064851d636f38430ee478a211573c237fec495f92a299c9783d0c3529& https://cdn.discordapp.com/attachments/1484210583166386189/1484643197312434288/image.png?ex=69bef939&is=69bda7b9&hm=b77d24d0b4a03f298c603483838428ec783b8ad849713d5673fdc616c1ef4576&
c
Hi, we definitely understand your concern and appreciate your patience the 429 error occurs when the API rate limit is exceeded. To resolve this, please try reducing the number of requests. Additionally, could you please share your org ID?
o
Thank you! Please let the engineers know about this issue. The website is unusable because things stop loading AND my callers start wasting time. I got the org ID: ddf0e365-87c8-4c55-8f74-be5e5cfc3856 Fyi these two screenshots are just from me trying to get to it by making two clicks. Each click made an error until I refreshed. Thanks again for looking into this. https://cdn.discordapp.com/attachments/1484210583166386189/1486438150602625096/image.png?ex=69c580e7&is=69c42f67&hm=e9481a8fa64c7415fdae5d45ada7ff1faf5cf04ca2a9f8c61a0aa30ffe4230ae& https://cdn.discordapp.com/attachments/1484210583166386189/1486438150988369990/image.png?ex=69c580e7&is=69c42f67&hm=4c8d71a0c87d69ea79d004c042ac1323d889ad6b1069c4fe7bb5f4e5797a3fd5&
c
Hi, Thank you for your patience. I can see that your account (ddf0e365-87c8-4c55-8f74-be5e5cfc3856) previously had an API rate limit of 50 requests per minute, which has now been increased to 100 requests per minute. If you are still encountering 429 rate limit errors, please try reducing the number of requests or consider switching to a higher plan. Regarding the UI issue, I attempted to reproduce the error but couldn’t identify any issues on our end. We recommend you please try the following troubleshooting steps: • Refresh the page • Check your internet connectivity • Clear cache and cookies • Try using a different browser Please let us know if the issue persists, we’re happy to assist further.
o
I really appreciate it, thank you!