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Vapi AI

Hi,

Pipeline error eleven labs voice failed" ElevenLabs message error: "Maximum simultaneous contexts per WebSocket connection exceeded (5). Please close an existing context before opening a new one."

There was almost zero traffic today, so I'm not sure what is up. This is  the callID: 019d07eb-1e8b-7000-8b04-719fecf13a52

Thanks!

**Suggestion:**  
This error typically means there are more than 5 active WebSocket contexts with ElevenLabs. To resolve it, try restarting your application or service to ensure all previous WebSocket connections are closed. If the issue persists, check your code to make sure each context is properly closed after use.  
*If you continue to see this error with minimal traffic, consider reaching out to ElevenLabs support with your call ID for further investigation.*  
See the [call-ended reason documentation](https://docs.vapi.ai/calls/call-ended-reason) for more details.

Source:
- [Call ended reasons](https://docs.vapi.ai/calls/call-ended-reason)

this has never happened before. I am using the VAPI api so I don't have control over that, correct?

Thanks for flagging this - we're looking into it. Could you let us know if this has happened again since, or was it a one-off?

However if you look at my previous post, that too had a concurrency error, except it was related to Deepgram. But there were many instances of that one. I don't know if the 2 are related or not

Could you please share the call IDs for both the issues?

I just read the response to the deepgram errors and it looks like it was a problem on your side, so no need to look into that

019d07eb-1e8b-7000-8b04-719fecf13a52, this is the eleven labs error callid

Thanks for letting us know! If you face any further issues, feel free to create a new ticket.