Hey! I can help with this. It looks like the number is getting altered during transcription or just before it hits your backend. I can trace the full call flow (especially around the 1:30 mark in that Call ID) to pinpoint exactly where the extra “7” is being introduced and fix it quickly. @Dhina

the call was deleted and we were not able to review the recording. could you please provide another call id if you have one?

i have the recording with me. Can i email the call to you. if so, please let me know the email address along with case#.