I am trying to export a call. I get the email and zip file, but when I unzip it the JSON file is just an empty array. My call ID is 019cfc90-e232-7002-9d12-30949e3a3786 https://cdn.discordapp.com/attachments/1486039711217619084/1486039711444238446/Screenshot_2026-03-24_at_12.30.09_PM.png?ex=69c40dd4&is=69c2bc54&hm=27eec7f4d69aeaf9fa1d6ef1ee4910372dc4df2396be4b9b6ffc511f0e6c4611& https://cdn.discordapp.com/attachments/1486039711217619084/1486039712408797386/Screenshot_2026-03-24_at_12.30.53_PM.png?ex=69c40dd4&is=69c2bc54&hm=f7d1e9f2c9b0c266c14e22f34b40715649a1807306b64e3193b8e03e4d554336&

That usually means the export didn’t capture any transcript or events for that call, so it returns an empty array. I can help you trace it it’s often due to the call not being fully processed, logging/transcription not enabled, or the export being triggered too early. If you want, share how you’re triggering the export or your setup and I’ll pinpoint the exact issue for you. @Bucky