Hello, my coupon code that I got from build club isn’t working and I don’t have the additional credits added

Can you please share which coupon code you are trying with your org id

e16a9e0a-63e3-40c5-baf3-46a3d884dbe9, VAPIHERVOICE

Can you please share what error you are getting. Also we don't see the redemption of the coupon on your account

Everytime I try to redeem it nothing happens, no error or anything

Thanks for the confirmation