I am getting this error on the production line Call.in progress.error providerfault transport never connected Call id:019d26b4-d7a4-733e-bb76-09e0c1df08d3

Action Required: The error

call.in-progress.error-providerfault-transport-never-connected

means your telephony provider failed to establish a connection. - Next step: Log in to your telephony provider's dashboard (e.g., Twilio, Vonage, or SIP trunk) and review the connection logs for call ID

019d26b4-d7a4-733e-bb76-09e0c1df08d3

. If using a SIP trunk, also verify your network connectivity to Vapi's SBC. This is typically a provider-side issue and not charged to your account ([see troubleshooting guide](https://docs.vapi.ai/calls/troubleshoot-call-errors)). Source: - [Troubleshoot call errors](https://docs.vapi.ai/calls/troubleshoot-call-errors)

Have you been able to get it done or you still need help @nightcrawler

Hi, Thank you for your patience. The issue was caused by a brief infrastructure connectivity disruption on our side. However, it is self-recovered automatically, and service should now be operating normally. If you notice any new “transport never connected” errors going forward, please send us the Call ID and we’ll investigate it immediately.