Simple request.
# support
j
For some reason I am unable to connect my ghl to vapi. Ive tried both methods for connecting vapi to GHL and althouh I have the API in Vapi the voice caller isnt responding.
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
v
Thank you for sharing your issue. To help diagnose why the voice caller isn't responding after connecting GoHighLevel (GHL) to Vapi, could you please confirm if you have set both the Assistant ID and Phone Number ID in your Vapi configuration? These fields are essential for the voice agent to function properly, and missing or incorrect values can cause the agent to remain silent during calls. If you have already set these, please let me know, and we can explore other troubleshooting steps. For more details, you can refer to the [Vapi GoHighLevel integration documentation](https://docs.vapi.ai/tools/go-high-level) or join the [Vapi Discord support community](https://discord.gg/pUFNcf2WmH) for real-time assistance. Sources: - [Vapi GoHighLevel Integration Documentation](https://docs.vapi.ai/tools/go-high-level) - [Vapi Discord Support Community](https://discord.gg/pUFNcf2WmH)
m
This usually happens when GoHighLevel isn’t actually triggering anything to Vapi, so even if your API key is correct the agent just sits there. I’d check your call routing or webhook and look at the logs to confirm Vapi is even receiving the request, and also make sure your assistant is active and linked to the right number or flow. Are you sending the call through a workflow webhook or connecting directly via API? @Joel Brown
u
Hello brother. Don’t bother, there’s been an issue with ghl mcp connection to vapi since the ending of last year and they will solve the issue before the end of next month I guess. They advice for you to check for alternatives which is make.com and n8n… I can guide you through the connection of ghl to vapi on make.com or n8n if you need the connection urgently…
c
Hi, Thank you for reaching us out, this is a known issue that's affecting ghl integrations and our team has it escalated as high priority. We're pushing to get it resolved as quickly as possible.