Hi Vapi team, hoping I can get an answer here regarding when the 14 days storage will be rolled out to the existing accounts please? New accounts we see logs are only saved 14 days, but older accounts we see all of time storage on the logs still.

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team

Hi

@Shaunak Thanks for confirming. We're more interested in having this rolled out to the legacy accounts. Is there a way we have have this implemented?

Hi Liv, Unfortunately there's no way to manually apply this to legacy accounts at the moment, and we don't have a confirmed timeline for when it will be rolled out to them. If having extended log visibility is important for your use case in the meantime, the retention add-on is available which extends call history to 60 days. We'll keep you posted if anything changes on the legacy rollout! Best regards, VAPI Support