Are You Kidding Me?
# support
r
#1211483291191083018 After nearly a week of being locked out of my account, now you no longer have my voice clone??? #1211483291191083018
v
I'm sorry to hear about your experience. To help resolve this, could you please specify whether your missing voice clone was a legacy Vapi voice, a custom ElevenLabs/PlayHT voice, or another provider? This will help us determine the next steps. Sources: - [Vapi Issue Reporting Documentation](https://docs.vapi.ai/issue-reporting) - [Vapi Legacy Voice Migration](https://docs.vapi.ai/providers/voice/vapi-voices/legacy-migration) - [Vapi Custom Voices ElevenLabs](https://docs.vapi.ai/customization/custom-voices/elevenlabs) - [Vapi Custom Voices PlayHT](https://docs.vapi.ai/customization/custom-voices/playht)
c
apologies for the inconvenience, could you please provide your org id? once we have that, we can trace the voice_id down in the voice library and get you linked back up