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# support
r
Richard Giraldez
04/01/2026, 2:23 PM
#1211483291191083018
After nearly a week of being locked out of my account, now you no longer have my voice clone???
#1211483291191083018
v
Vapi Support Bot
04/01/2026, 2:24 PM
I'm sorry to hear about your experience. To help resolve this, could you please specify whether your missing voice clone was a legacy Vapi voice, a custom ElevenLabs/PlayHT voice, or another provider? This will help us determine the next steps. Sources: - [Vapi Issue Reporting Documentation](
https://docs.vapi.ai/issue-reporting
) - [Vapi Legacy Voice Migration](
https://docs.vapi.ai/providers/voice/vapi-voices/legacy-migration
) - [Vapi Custom Voices ElevenLabs](
https://docs.vapi.ai/customization/custom-voices/elevenlabs
) - [Vapi Custom Voices PlayHT](
https://docs.vapi.ai/customization/custom-voices/playht
)
c
Chiranjeet Mishra
04/01/2026, 11:30 PM
apologies for the inconvenience, could you please provide your org id? once we have that, we can trace the voice_id down in the voice library and get you linked back up
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