I am using Vapi to detect voice message while making an outbound call. But it is not detecting the voice message Can you please help me with this. Call IDs 019d4a35-da09-711d-ad01-16f2ec982c2c 019d4a2c-dab1-711a-918d-ce5a4190e610

Thank you for sharing the call IDs. To help troubleshoot your voicemail detection issue, could you please let me know which provider (e.g.,

vapi

,

google

,

openai

, or

twilio

) and key configuration settings (like

startAtSeconds

,

frequencySeconds

, and

maxRetries

) you are currently using for voicemail detection in your outbound calls? Source: - [Vapi Voicemail Detection Documentation](https://docs.vapi.ai/calls/voicemail-detection)

We have received them and are currently investigating the voicemail detection issue on our end. We will get back to you as soon as we have an update.

Hi, Thank you for your patience while I reviewed your current configuration. After looking through the setup, I’d recommend trying the following changes to improve voicemail detection reliability: • Increase

beepMaxAwaitSeconds

to 15–20 seconds. I currently see it set to 2 seconds • Change

firstMessageMode

to

assistant-waits-for-user

. If you want Vapi to wait until the other side speaks first before starting the conversation. • If you would still like the assistant to speak first for humans but leave a voicemail when one is detected, please configure the

voicemailDetection

object with a

voicemailMessage

. I’m also sharing the voicemail detection documentation for reference, as I noticed a few parts of the current configuration are not fully aligned with the recommended setup: https://docs.vapi.ai/calls/voicemail-detection

Thank you for your help. I have tried the different settings mentioned on your website, as well as experimenting with various configurations. However, I am still encountering the issue. Could you please assist me in resolving this? Following are some of the sample call ids. Google Provider 019d4ee0-b010-766e-ab74-f708f5a243ee, 019d4f03-c2a4-7000-9761-c1476d24b902 VAPI as provider 019d50bb-17a9-7226-aa3c-69841ef9b2c0

Hi, Sorry for the delay. Could you please go through this troubleshooting guide once for the voicemail detection behavior you’re seeing: https://docs.vapi.ai/calls/voicemail-detection#missed-voicemails-not-detecting-actual-voicemail If it’s still not working after that, we recommend setting up the Voicemail Tool and testing again, as it gives better control over voicemail handling:https://docs.vapi.ai/tools/voicemail-tool Please let us know how it goes after trying both.